Frequently Asked Questions
How do I book a service? ▼
Create an account on our website, then go to the 'Book Service' page and fill out the form. Our team will contact you for confirmation.
Do I need to register to book a service? ▼
Yes, registration is required so we can securely store your information and manage your booking.
What services do you offer? ▼
We provide home nursing, elderly care, physiotherapy, injections, wound care, catheter care, and more.
Are your staff medically trained? ▼
Yes, our staff includes certified nurses, trained caregivers, and experienced paramedics.
Can I request a specific date and time? ▼
Yes. During booking, choose your preferred time. We'll confirm through call or email.
What cities do you operate in? ▼
Currently, we offer services across Karachi. Expansion to other cities is planned soon.
How much do your services cost? ▼
Costs vary depending on service type and duration. You'll receive a quote after form submission.
How do I cancel a booking? ▼
Login to your account, go to 'My Applications' and click 'Cancel' on the pending service request.
Do you provide 24/7 services? ▼
Yes, we provide round-the-clock emergency or long-shift care when requested in advance.
Do you bring medical equipment with the nurse? ▼
Yes, if required. Mention equipment needs in your booking or contact us directly.
What payment options are available? ▼
We accept cash, bank transfer, and easy mobile payment methods.
Can I book services for elderly family members? ▼
Absolutely. You can book care for your parents, grandparents, or any loved one.
Is my information secure on your site? ▼
Yes. We follow strict privacy protocols and do not share your data with anyone.
Do you offer female nurses only? ▼
Yes, we provide both male and female staff. Mention your preference while booking.
Can I speak to someone before booking? ▼
Yes. You can call us or submit your query through the contact form before booking.
Can I book a same-day appointment? ▼
In most cases, yes. Same-day services are available based on staff availability. It's best to call us for urgent bookings.
Do you provide home physiotherapy sessions? ▼
Yes, we offer physiotherapy at home for post-surgery rehab, injury recovery, and chronic pain management.
Are services available on weekends and holidays? ▼
Yes, our services run 7 days a week, including public holidays and weekends.
Can I request a nurse for multiple days or long-term? ▼
Absolutely. You can request recurring visits or long-shift care for long-term recovery or chronic conditions.
How long does it take to confirm a booking? ▼
Usually within 30 minutes to 2 hours after form submission. We call or message you once reviewed.
What happens if the staff is late or unavailable? ▼
We immediately inform you and arrange a replacement or reschedule, based on your preference.
Can I reschedule a confirmed appointment? ▼
Yes, you can contact our team via phone or email to reschedule without extra charges (if done in time).
Are services safe for COVID-positive patients? ▼
Yes, we follow strict infection control and provide PPE-equipped staff for COVID-related cases.
Is there any discount for senior citizens? ▼
Yes, we occasionally run promotions and discounts. Please contact our support team for the latest offers.
Can I request the same nurse again? ▼
Yes. If you're satisfied with a staff member, you can request them again depending on their availability.
Do you provide services to corporate clients or offices? ▼
Yes, we also serve corporate organizations with wellness visits, screenings, and standby nursing services.
What languages do your staff speak? ▼
Our team is fluent in Urdu and English. Some staff also speak Punjabi and Pashto depending on region.
